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Deliver first class support across our global customer base and exceed our customer's expectations Collaborate cross functionally with internal teams (e.g. Professional Services, Product, Engineering), providing key product insights and development opportunities Provide timely expert advice and speedy resolutions to support cases and resolve escalated cases from first level support Own the investi
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Manage delivery of programs and products from inception to release Help to shape business strategy for technical products or services Lead cross functional program management including negotiations with internal and external stakeholders Communicate effectively with both business and technical partners Required Qualifications Minimum of 2 years of relevant work experience in technical program mana
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Own the sourcing process from search, initiating candidate relationship to qualifications. Collaborate with business leaders, hiring managers, and recruiters to assess talent requirements, build innovative sourcing and engagement strategies, drive and manage candidate pipelines to explore, leverage, and support our commitment to building talented diverse teams. Establish a deep understanding of ro
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Partner with the Medallia Sales team on new business opportunities by responding to RFPs and supporting sales meetings Run discovery sessions with prospects to identify key customer outcomes and requirements Highlight the features and benefits of the Medallia, respond on questions and make recommendations during the sales cycle Support development of a Solution Design and associated PS roadmap to
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Lead the development of connectors between Medallia and popular SaaS platforms, like Salesforce, Adobe, and ServiceNow. Drive success for accounts using integrations by delivering high quality, scalable architecture, that delivers positive business outcomes. Define code development, testing, and deployment processes, both internally and externally with partner development organizations. Support go
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Medallia is the pioneer and market leader in Experience Management. Our award winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controver
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As a GovCloud Site Reliability Engineer, you may Deploy, update, and monitor infrastructure and applications within our FedRAMP certified data center using tools like Terraform, Kubernetes, Ansible, etc. Develop/modify/maintain deployment tooling and network infrastructure to meet FedRAMP requirements. Design/develop/customize compliance tools to inventory and audit the environment and produce ale
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Perform full life cycle recruiting for roles across our Engineering, Operations and Product teams, identifying strong candidates with growth mindsets that will reflect the high talent bar set by our founders. Partner with hiring managers, HRBPs, and other members of our talent acquisition team to anticipate future hiring needs, identify the skill sets required, and develop job descriptions Provide
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As a Senior Software Engineer at Medallia, you will be joining our Reporting team, whose responsibility is to rebuild (and scale) the face of our flagship reporting product the platform that tells stories out of the insane amount of data each client receives, and incites action to impact customer experiences. The most exciting part is that Medallia is just at the beginning of our journey! You'll s
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Ship great software that is scalable and robust and then keep it humming. Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically. Partner closely with dependent teams across engineering to ensure uninterrupted service. Incorporate best development practices and habits and help build tooling to enforce the same. Work in small te
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Proactively collaborate, influence, and align the company's planning processes to achieve the overall company strategy. Work cross functionally and support high energy and fast paced business partners. Oversee forecasting and planning reporting and analytics, and decision support by demonstrating analytical prowess, strategic thinking and a command of the details. Partner with multiple business gr
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Develop opportunities for the sales team from outbound prospecting and marketing generated leads Interact with prospects via phone, email, and LinkedIn with a high attention to detail Consistently achieve qualified opportunity quotas to ensure territory revenue objectives Develop and execute on a strong prospecting strategy, including identifying customer pain points and addressing the value for t
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Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals Assist with managing and increasing utilization for the Professional Services team Support training and hiring recommendations based on forecasted resource needs Run weekly resource meeting and facilitate resourcing issues / conflict resolution with Professional
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Responsible for helping support all verticals of the PSS organization In partnership with Sales, Legal, Accounting, and Finance teams, manage commercial contract development and drive consensus to meet deadlines Maintain a holistic view of a deal during contract negotiations; drive internal stakeholder discussions and alignment on customer concerns or key business issues that arise during negotiat
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Work in a fast paced environment to enable customers, partners, and Medallia employees in the latest product features and enhancements following rapid release cycles. Translate technical product feature specs into clear, concise, and relatable written education scripts for internal and external system administrators. Configure in system demo scenarios to support product enablement articles, videos
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