Develop the implementation project plan and officially start projects by conducting kick off meetings with clients and other staff as needed for the largest/most complex/enterprise wide projects. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow th

Mentor CloudOps team members, providing feedback and promoting best practices. Perform code reviews, approve pull requests, and drive best practice adoption across product teams. Develop and support comprehensive CI/CD pipelines as an embedded resource within various product teams. Design and implement Tyler's future ERP hosting platform using Infrastructure as Code (IAC)

Prepare and negotiate client contracts for licensing and purchasing of software, products, and services. Review client Requests For Proposal and provide exceptions based on standard contracts and business practices. Administer contracts, including management of delinquent and terminating customers. Negotiate vendor contracts and other legal agreements. Review and prepare

Drive performance management activities such as performance evaluations process, performance improvement plans and terminations. Partner with divisional and business unit leadership to identify and develop talent and engagement solutions that reflect and enhance the Tyler culture. Partner with the business in developing strategy to identify and address risk, and achieve o

Drive business success by developing innovative ways to communicate marketing messages through integrated marketing programs that include email, direct mail web, video, and collateral, and that support trade shows and events Ensure marketing messaging is consistent and drives key messages in an impactful way Write copy for marketing materials in a manner that is audience

Performs remote installation services for new and existing clients in accordance with the service work order. Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux. Installs and configures databases which include Microsoft SQL Server. Installs and configures web servers and deploy web products to

Direct payments teams to achieve future potential and established expectations. Become a subject matter expert on Tyler's payment platform, citizen access portals, pricing strategies and market approach. Responsible for group pricing and adoption strategy to achieve revenue growth for installed and new payments business. Responsible for growth of Disbursements via AP auto

Reporting and Data Analysis Serve as subject matter expert for all online marketing data sources. Work across other shared services marketing teams to develop and oversee digital tracking requirements and identify opportunities for marketing reports to include additional digital metrics. Work with marketing data engineering team to ensure data accuracy and completeness in

analyze customer contracts to ensure accuracy and completeness support the full contracts and subcontracts administrative cycle support the legal review and execution of contractual documents (contract/subcontract agreements, non disclosure agreements, teaming agreements, reseller agreements, representations and certifications, etc.) enter contract attributes and uploads

Drive group objectives by developing innovative ways to communicate marketing messages via integrated marketing programs that include direct mail, email, web, video, collateral, and that support tradeshows and events. Responsible for product focused communications related to key initiatives and client awareness. Ensure marketing messaging is consistent and drives the key

Oversee the day to day activities of the support department to ensure the company and departmental standards for customer service are maintained. Responsible for overseeing the management of the department expenses. Develop and implement strategic initiatives (i.e. value added offerings to clients) to improve service excellence and maximize profitability. Develop and impl

Perform manual as well as scheduled/automated backups and restores of Production and non production databases. Utilize industry standard tools, cloud service provider native portals and features, and/or other third party client approved tools necessary to provide operations, maintenance, and migration support services. Ability to write database queries for MSSQL, Oracle,

The Technical Support Specialist should be able to Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and MunicipalJustice application software and legacy applications, installed on Windows Operating System

Updates existing content that can be repurposed for use as product information, online help, training materials, e learning components, support content, proposals, policies/procedur es, and other knowledge assets. Works closely with the manager to plan and schedule projects and with other department staff to ensure consistent and accurate information. Produces content tha

The Software Support Representative must be able to Communicate professionally, clearly, and appropriately with clients and coworkers. Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients. Solve problems effectively in an ever evolving environment. Demonstrate proficient knowledge of