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Facilitate expert advice and speedy resolutions to support cases escalated from other Experts, Support Delivery or Admin teams Accountable for ensuring all incoming escalations and reported engineering bugs are making progress as per the SLAs Closely collaborate with Product and Engineering Management with the specifications and prioritization of bugs and product changes Analyze trends in case dat
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Partner with your leader and associated teams with scheduling, planning and relentless execution. You'll support our Chief Legal Officer. Plan and coordinate events. Help with contract execution, filings and internal record keeping. Update our internal Highspot page aimed to educate and enable different teams. Assist with the onboarding of new team members by ensuring they are enabled with require
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Lead multiple Strikedeck projects from Design to Go live. Oversee cross functional teams of Technical Architects, Configuration Analysts and other specialists to implement our software and deliver continuous program improvements Create project plans, timelines and processes to ensure projects are delivered within scope, budget and client deadlines. Maintain project plans and accurate status report
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Perform full life cycle recruiting for roles across our General & Administrative, and Marketing teams, identifying strong candidates with a growth mindset that will reflect the high talent bar set by our founders. Partner with hiring managers, HRBPs, and other members of our talent acquisition team to anticipate future hiring needs, identify the skill sets required, and develop job descriptions. P
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Key contributor in developing the vision, strategy and roadmap to optimize/deliver core business processes across key PS systems evaluate applications solutions, features and related products Partner directly with the global PS team to develop best practice processes and system integrations to streamline processes and constantly improve financial systems landscape Translate business requirements i
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Develop and maintain weekly, monthly, and quarterly reports and dashboards. Partner with offshore Business Operations team by helping remove obstacles, serve as a sound board and establish best practices. Conduct weekly review meetings with regional PS leadership to review performance, target achievement to date, and share areas of improvement. Work closely with Business Operations management team
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