Include Answers internal calls, external calls, and work calls from the message center and respond to customer request within established timelines in order to maintain service level expectations in regards to call handling time and calls per hour Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedu

include Perform daily and monthly custodial account reconciliations within defined timeframes Identify reconciling items and work with Investor Reporting team for resolution and escalate items when resolution does not occur within the specified time frame Prepare daily general ledger and custodial bank entries and prepare wire requests Assist in month end functions Support

Include Work effectively and efficiently with customers who have varying degrees of product and technical proficiency Provides customer support to customers mainly through written correspondence and phone, when necessary Handles and resolves customer inquiries/concerns Respond to all customers within assigned service levels and take ownership of resolving customer issues C

include Provide development, direction, support and guidance to Investor Reporting staff Measure, monitor, manage and approve the completion of reporting/remittance functions within the department Monitor workflow and adjust staffing needs as needed to ensure quality levels of service and performance Provide professional and courteous communication with internal and extern