Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims Provide overflow support to

Formulate and execute global catastrophe pricing strategies Strategically allocate Cat reinsurance and capital costs, enabling underwriters to effectively differentiate profitable accounts Collaborate with actuarial, reinsurance and underwriting teams to integrate insights into pricing frameworks Proactively identify opportunities for improvement and contribute to the dev

Facilitate delivery of effective customer service by developing knowledge of department processes and procedures, answering and placing calls to policyholders, agents, mortgage companies and other customers as needed and resolving inquiries to achieve established quality and productivity standards. Primary Responsibilities Provide timely, accurate customer service by answ