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Job Details:

Job Posting Title:
Summer Visitor's Services Assistant I

Job Details
Full-time, benefits eligible, hourly rate. Can start immediately with an expected end date of 8/31/2024, unless candidates are active UT students, in which case the end date will be 8/15/2024.

General Notes

About the Harry Ransom Center
The Ransom Center is an internationally renowned humanities research library and museum at The University of Texas at Austin. Its extensive collections provide unique insight into the creative process of writers and artists, deepening our understanding and appreciation of literature, photography, film, art, and the performing arts. Visitors engage with the Center's collections through research and study, exhibitions, publications, and a rich variety of program offerings including readings, talks, symposia, and film screenings.

The Ransom Center encourages discovery, inspires creativity, and advances understanding of the humanities for a broad audience through the preservation and sharing of its extraordinary collections.

The Ransom Center welcomes and respects all individuals and communities by valuing and maintaining awareness of broad perspectives and experiences. To learn more about our institutional mission and values, visit:https://www.hrc.utexas.edu/about/#mission-values.

Purpose
To serve as front desk staff, which includes welcoming visitors, accepting donations, selling publications and merchandise in the Ransom Center shop, and providing exceptional customer service to Harry Ransom Center visitors while enforcing policies and procedures. Provide administrative support for the shop and volunteer events.

Responsibilities

• Welcome visitors and tour groups; provide collection and exhibition assistance to visitors of the Ransom Center Galleries. Work collaboratively with visitor services volunteers.
• Process donations and merchandise sales as part of the Visitor Services team, using a credit card machine and cash handling. Establish and record sales and receipts, using a point of sale program. Restock merchandise in the gift shop.
• Collect email addresses and conduct visitor experience surveys with visitors to the Center.
• Assist with reporting and training for Visitor Services volunteers. Provide recommendations on Visitor Services desk role and activities.
• Other related functions as assigned.

Required Qualifications

• 1 year of experience in customer service or front desk coordination.
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Experience keeping organized records.
• Strong organization, time management, and written, verbal, and interpersonal communication skills.
• Ability to develop collaborative partnerships with campus and community members.
• Ability to interact positively and communicate clearly with supervisor, co-workers, and all constituents including faculty, staff, volunteers, and students.
• Must be able to consistently work Saturdays and Sundays

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• 2 or more years of experience in customer service or front desk coordination.
• UT administrative experience; knowledge of university policies and procedures.
• Excellent communication skills and ability to manage front desk duties with limited instruction.
• Expert level attention to detail, including documentation of standards for future work.
• Demonstrated ability to manage multiple concurrent projects and time.
• Familiarity with library or museum visitor services field knowledge.

Salary Range
$19.23/hour, based on 40-hour work week, non-negotiable

Working Conditions

• Standard office conditions
• Repetitive use of a keyboard at a workstation

Work Shift

• 40 hours per week
• Position ends on 8/31/2024
  • If candidates are active UT students, position ends 8/15/2024
• Must be available to consistently work on Saturdays and Sundays

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.