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Director, Digital Cloud Solution Architect Manager
Las Colonias, TX
Job Description
OverviewIn Small Medium Corporate (SMC) and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital technical engagement. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? Do you possess superior leadership, communications, and consultative capabilities? As a Director, Digital Cloud Solution Architect Manager - Americas, you will manage a team of highly talented and skilled Cloud Solution Architects (CSA), driving the day-to-day execution to exceed business performance targets and coaching team members. The Customer Success CSA team consists of highly capable salespeople that drive Microsoft wins on the latest cloud and modern development technologies. The team members' primary responsibilities will be to engage with customers as the central point of contact all the way driving additional adoption and consumption of workloads across our latest cloud technologies. This role is flexible in that you can work up to 50% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesDigital Transformation Leader Attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees. Coaches team to plan portfolio growth and utilizes portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences.Trusted AdvisorActs as a strategic partner to executive-level business and technical decision makers (e.g., C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships. Customer UsageCoach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs.Operational ExcellenceLead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs. Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management. Coach teams to excel at engagement management and forecasting accuracy to successfully plan and prioritize weekly, monthly, and quarterly engagements, e.g. through joint customer calls. Guides team to follow process, systems, and documentation as expected; ensures teams focus on identifying issues and barriers to efficiency; shares context for importance and business impact of process improvements. Works with team to prioritize recommendations for improvements; articulates broader impact of process gaps and inefficiencies. Ensures accountability for process adherence, influences adoption of recommended improvements and solutions. Change AgentsSupports and enables team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation. Drives team readiness to ensure team members are equipped to guide customers in managing change.OtherEmbody our Culture and Values
ResponsibilitiesDigital Transformation Leader Attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees. Coaches team to plan portfolio growth and utilizes portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences.Trusted AdvisorActs as a strategic partner to executive-level business and technical decision makers (e.g., C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships. Customer UsageCoach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs.Operational ExcellenceLead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs. Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management. Coach teams to excel at engagement management and forecasting accuracy to successfully plan and prioritize weekly, monthly, and quarterly engagements, e.g. through joint customer calls. Guides team to follow process, systems, and documentation as expected; ensures teams focus on identifying issues and barriers to efficiency; shares context for importance and business impact of process improvements. Works with team to prioritize recommendations for improvements; articulates broader impact of process gaps and inefficiencies. Ensures accountability for process adherence, influences adoption of recommended improvements and solutions. Change AgentsSupports and enables team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation. Drives team readiness to ensure team members are equipped to guide customers in managing change.OtherEmbody our Culture and Values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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