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Member Services Representative
Allen, TX
Job Description
- Description
- HIRING RATE: $14.71 HourlyFULL HIRING RANGE: $14.71 - $18.02 HourlyThe City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with the following values:- People First - Giving priority to others
- Respect - Treating others with courtesy and dignity
- Integrity - Serving with honesty, trust and hard work
- Deliver - Following through on commitments while exceeding expectations
- Excel - Creating an innovative and improving work environment
The purpose of this position is to maintain the integrity of the City's recreation facility operations. This is accomplished by providing customer service to new and current members, assisting with front desk operations, conducting facility tours, assisting with special events and rentals, and resolving customer complaints. Other duties may include answering phones, opening and closing facilities, working the concession stand, and interfacing with other City employees and citizens. This position does not provide direction to other employees. - Essential Functions
The information listed below is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.
- Provides customer service support by greeting customers, administering tours of the facility, answering phones, directing incoming calls, responding to customer and employee inquiries, implementing new member contracts and supporting the front desk operations.
- Maintains inventory of supplies and equipment.
- Registers citizens for membership, classes, camps and activities by operating ACTIVE software, entering data, ensuring necessary paperwork is completed, filing records and providing members with pertinent information regarding the facility and registration.
- Processes Point-Of-Service transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
- Promotes the facility, programs and services to members and guests; resolves customers' complaints and responds to customer inquiries.
- Provides various administrative services by ensuring safety in front lobby, maintaining adequate levels of supplies, and assisting with concessions.
- Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
- Provides customer service support by greeting customers, administering tours of the facility, answering phones, directing incoming calls, responding to customer and employee inquiries, implementing new member contracts and supporting the front desk operations.
- Job Requirements
Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:- High School diploma or equivalent with no prior relevant work experience.
Certification and Other Requirements- Valid Class C Driver's License
- CPR/First Aid Certification or ability to obtain within ninety (90) days of employment
- Food Handlers Certification or ability to obtain within thirty (30) days of employment
Overall Physical Strength Demands- Light - Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
- Supplemental Information
- ReadingBasic - Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
Math
Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Writing
Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Managerial
Receives directions: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results with some discretion when making selections among a few, easily identifiable choices. Assignment is reviewed upon completion.
Budget Responsibility
N/A
Supervisory / Organizational Control
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action. Work may require the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees.
Complexity
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.
Interpersonal / Human Relations Skills
Discussion Frequent: From 21% to 50% of work time.
Why work in Allen, TX?
Nestled in the heart of Texas, the City of Allen stands as a beacon of community spirit and opportunity. Guided by a mission to achieve excellence in every facet of community management and service provision, the City of Allen fosters an environment where public confidence flourishes alongside the well-being of its citizens.
In Allen, the possibilities are endless, and the sense of community is unparalleled. Whether you're seeking a place to work, live, or play, Allen offers something for everyone. Join us and experience the warmth, diversity, and boundless opportunities that define the culture of the City of Allen, where we do Work That Matters.
But don't just take our word for it; check out the video below to hear from some of our current employees:
The City of Allen is an Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Salary and Benefits
$14.71 - $18.02 Hourly
Required Education
High School or Equivalent
Required Experience
Open
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