Essential Duties and Responsibilities include the following:

The Field Service Technician will be responsible for representing Coperion in the capacity of service providing assistance, training and advice to customers; to include providing maintenance of Coperion and Coperion K-Tron equipment at customer sites.

• Assist customers to start-up newly installed equipment and train customer personnel as needed. Participation in classroom type training may be required.
• When not on travel assignment, perform office assignments in the Coperion Field Service office such as writing reports, preparing field information packages for himself and other Field Service or Company personnel, answering customer phone calls, and other related tasks.
• Work in accordance with all policies and standards.
• Assembly or overhaul rotating equipment such as rotary valves
• Adhere to all customer safety, drug and alcohol control regulations and procedures.
• Ensure the satisfaction of all Coperion customers.
• Complete all trip reports and data sheets related to assignments as detailed as possible and in a timely manner.
• Discuss and recommend spare parts and service needs with customers.
• Keep accurate records and transmit them to the proper groups for action.
• Provide feedback on information received in the field on Coperion equipment and others.
• Forward any recommendation for service and equipment improvement to Field Service management.
• Responsibilities will include travel throughout the USA, Canada, Mexico, Central and South America, and overseas, and have valid passport.
• Must be willing to travel extensively (75%) in accordance with field service travel regulations.
• Must be willing to adapt to flexible working hours (holidays, weekends).
• Must be responsible, dependable, plus safety minded.
• Perform other related tasks as assigned by proper authority.
• Repair and correct equipment problems at customer sites.
• Commissioning new equipment at customer sites.
• Adjust and modify Coperion K-Tron equipment as required to meet the customer's process needs.
• Provide training to customers in the use and maintenance of Coperion K-Tron equipment.
• Document and co-ordinate the service performed and forward to Coperion K-Tron.
• Suggest, where appropriate, improvements to Coperion K-Tron equipment.
• Manage individual travel and expense budget based on Coperion K-Tron guidelines.
• Assist in documenting customer needs or requests for forwarding to Coperion K-Tron.
• Extensive travel is required - up to 75%.
• Other duties as assigned by manager.

Skills/Experience:

Experience with pneumatic conveying and material handling and rotating machinery assembly.

• Experience with pneumatic conveying and material handling and rotating machinery assembly.
• The ability to read and interpret documents such as engineering reports, drawings, office procedures, and instruction manuals is required.
• Problem solving skills.
• Good customer service and communication skills.
• The ability to use standard tools; hand tools, power tolls, test equipment.
• The ability to write clear, concise routine correspondence as well as comprehensive documents.
• Knowledge of word processing (Word), spreadsheets (Excel), PowerPoint.
• Technical, Electrical & Mechanical product knowledge.
• Knowledge on usage of hand tools, power tools, schematics, test equipment, blue-prints,
• Field service experience
• Ability or experience to provide supervisory guidance and project management of a team of mechanical craft workers to perform equipment installation and equipment maintenance.
• Preferably has worked before in industrial chemical & polymer plants
• Working with high precision
• Must have valid driver's license.

Education:

• High School Diploma or equivalent.
• 4 years of Mechanical experience with Electrical experience/Electronic training is preferred

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 75lbs. Specific vision abilities may include the employee's ability to see near and far distances.

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is a Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".