As an IT Support Specialist, you will be integral to supporting our Austin office and collaborate cross functionally with our various sites globally! In this position, you are responsible for a mixture of front line and advanced IT support needs within the organization. Provide quick response to and timely resolution of assigned tickets while providing a very high level of customer care. You will help with any walk up/phone call interactions requiring personal assistance as well as continually looking for ways to improve processes and delight customers.
Responsibilities
Provide Tier 1, 2 & 3 IT support to our end users
Respond to requests for technical assistance in person, via phone and electronically
Provide end users a predictable, consistent connection with the Technology Services team
Diligently handle expectations with end users by setting reasonable deadlines
Ensure that tickets are resolved in a timely manner and clearly document support activity in each ticket
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Redirect problems to appropriate resources or escalate situations requiring urgent attention
Know the latest technology and associated changes and/or updates
Follow existing policies and procedures; update as needed
Maintain internal FAQ / KB articles
Provide advanced ticket escalation and support to other team members as required
Assist IT leader with various projects and tasks
Working on a rotation system to assist with new hire setup and onboarding
Provide after-hours on call support - on average 1 week every 2 months
Required Skills & Qualifications
5+ years of experience in a corporate IT support environment
Excellent customer care skills with a "delight the customer" mentality
Good social, communication and interpersonal skills
An interest in problem solving with the ability to maintain composure and focus while solving problems
Strong ability in resolving PC hardware issues on Intel platforms
Advanced Microsoft Windows 7, 10 and 11 troubleshooting
Experience using and supporting Apple Macintosh, Mac OS and iOS
Advanced skillset using and supporting Microsoft Office 365
Strong analytical, troubleshooting, problem-solving and performance tuning skills
Team player and able to complete tasks independently with minimal direction
Strong drive for career growth, professional development and mastering new technologies
Available for occasional travel
This is a fully on-site role and is not available for remote or hybrid remote work schedule.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
#LI-CC1 #LI-Onsite
Cirrus Logic is an Equal Opportunity/Affirmative Action Employer. We strive to select the best qualified applicant for any opening and to reward employees based on their skills, experience and performance. We do not discriminate on the basis of race, national origin, pregnancy status, marital status, gender, age, religion, physical or mental disability, medical condition, veteran status, sexual orientation, genetic information or any other characteristic protected by law.