At Enovis we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence - with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together.

As a key member of the Customer Service Team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and creating better patient outcomes.

Job Title/High Level Position Summary:

Enovis Surgical seeks a dedicated Technical Customer Service Representative to join our team. As the Enabling Technology Customer Service Representative for the surgical division, you will play a crucial role in ensuring customer satisfaction and technical support for Enovis Technology Products.

Key Responsibilities:

• Provide technical support and assistance to customers, addressing inquiries related to Enovis Technology Products.

• Receive and resolve order escalations or status requests by collaborating with internal teams promptly and effectively.

• Perform basic troubleshooting and IT Support to resolve customer issues promptly and effectively, ensuring a positive customer experience.

• Collaborate and with internal teams, including sales and product development, to communicate customer feedback and enhance product offerings. Escalate when necessary.

• Maintain accurate and detailed records of customer interactions and technical issues for analysis and improvement, including product complaints.

• Owner/System Admin of Customer Service Systems, e.g., ImplantBase

Physical Requirements:

• Sitting: Extended periods at a desk or workstation to handle inquiries and process orders.

• Communication: Clear verbal and written communication skills for phone, email, and TEAMS interactions.

• Manual Dexterity: Ability to handle paperwork, process returns, and operate computer systems.

• Vision: Clear vision for reading product information, order details, and communicating effectively.

• Lifting: Occasional lifting of boxes or material related to product handling.

• Mobility: Limited mobility may be required for tasks.

Please note that these requirements may vary based on specific tasks and responsibilities within the role.

Minimum Basic Qualifications:

• 2-4 years of related experience in customer service and/or medical device manufacturing

• Proven experience in technical customer service or a related role.

• High School diploma required.

• Strong understanding of total joint orthopedics and surgical procedures.

• Ability to troubleshoot technical issues and provide clear solutions.

• Computer skills (e.g., ERP systems, Outlook, Excel, Word, TEAMS)

• Excellent written and verbal communication skills

• Strong organizational, problem solving, and time management skills.

Travel Requirements:

• Up to 10%

Desired Characteristics:

• Customer Focused

• Action Oriented

• Integrity and Trust

• Friendly attitude

• Problem solver

• Works well as both a team and individual

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.