The Operations Manager at Lone Star Pediatric Dentistry and Braces is responsible for meeting financial performance and revenue growth goals while managing the operations of the practice and ensuring an excellent patient experience. The role establishes systems and processes that result in patient satisfaction, patient retention, case acceptance, employee engagement, provider engagement, and financial performance. The Operations Manager provides support to all functioning areas, including administrative support to the front and back office, essential to the Company's mission of helping children achieve a lifetime of great oral health.

or on-the-job training in the fields of dentistry, business, or training.

EDUCATION/CREDENTIALS:

Bachelor's Degree in Business or related field (Master's preferred) or equivalent work experience.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Office Environment
MAJOR DUTIES AND RESPONSIBILITIES:

Manage office staff, provide problem-solving, decision-making, planning, delegation, and conflict management when needed.
Build and maintain a positive office culture.
Coordinate with RDO and Human Resources to select and orientate office staff.
Evaluate staff performance and submit performance reviews; ensure 100% of staff complete required learning modules on time.
Conduct practice staff meetings regularly.
Work with employees to facilitate complaints/concerns and resolve them as needed.
Oversee onboarding and training for new employees.
Implement office policies to achieve performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance, and successful growth.
Achieve or exceed annual NPS targets by implementing and setting action plans as needed.
Provide necessary information to other departments (e.g., Human Resources, Marketing, Finance) to support compliance with established policies.
Ensure information and documentation support revenue cycle activities.
Serve as an interdepartmental liaison between the practice and other departments and entities.
Report any safety-related incident in a timely fashion, including workers' comp, through the appropriate tool; attend all safety-related training programs; monitor work environment for possible safety issues and ensure others work safely.
Stay current with and comply with state and federal regulations/statutes and company policies affecting the employee's area of responsibility.
Monitor and ensure all certifications and/or licenses are up-to-date and valid before expiration dates.
Complete all company mandatory modules and required job-specific training within the specified timeframe.

JOB-RELATED EXPERIENCE:

Minimum 3 years of progressive leadership and functional practice management experience, with at least 3 years of management experience.
Marketing experience is required.
Excellent communication, problem-solving, and leadership skills.

CourseworkStrong healthcare management/customer service management and leadership skills a plus.
Experience leading a team, mentoring, and coaching subordinates.
JOB-RELATED SKILLS/COMPETENCIES:

Ability to make good decisions within the assigned scope of authority and exhibit exceptional critical thinking skills.
Ability to effectively supervise, lead, develop, and coach staff.
Ability to control expenses and possess strong business acumen.
Ability to support and effectively collaborate with other departments to achieve results.
Ability to plan ahead and prioritize activities, services, schedules, or programs.
Ability to plan, assess, communicate, and develop employee performance.