Introduction to the job

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

In the Cymer Light Source (CLS) division in San Diego, we design and manufacture Deep Ultraviolet (DUV) lasers, used directly in the chipmaking process. Far from a basic "consumer" laser, these machines are complex, powerful, and flexible. The lasers we make require: durable and high-speed precise motion-controlled optics to maintain wavelength to femtometer accuracy under high laser powers; advanced materials to endure the harsh Fluorine-rich environments and high powers; clever mechanical designs to allow high performance and fit all the parts within a confined space, but still allow easy manufacturing and servicing.

Roles and responsibilities

This is a front half day shift position. Sunday-Wednesday, 7am to 7pm, 3 - 4 - 4 - 3 compressed work week. Must be flexible to train during day shift for up to 6 months possibly longer. Based on site support needs, Engineer may need to support after shift hours. Onsite field service support, troubleshooting and resolving issues. Customer support advocate, guiding customers in operation and maintenance of the system.

• Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.

• Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.

• Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.

• Assists customers in the receipt, installation, and testing of company equipment.

• Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.

• May provide service education to customer's service and operations staff.

• Ensures that parts are available and as specified for service requirements.

• Maintains appropriate tools are on hand and as required.

• Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.

• Completes service, expense reports, and other administrative responsibilities in accordance with Cymer's procedures and with supervisor's approval.

• Uses company technical documentation and provides feedback for improvement.

Education and experience

• Associates Degree or vocational degree required or equivalent work experience in technical field.

• Minimum of three (3) years of field service engineering experience or relevant technical experience required.

• Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.

• Laser and vacuum experience preferred.

• Has led one installation or significantly contributed to the successful installation of products at multiple sites.

• Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.

• Ability to collect, translate, and analyze data.

• Basic level of technical knowledge of electronic test equipment.

• Experience with digital multimeter, oscilloscope, laser power meter, CCD camera and basic hand tools(ex. screwdriver, wrenches, Allen keys)

• Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView, Internet.

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.

• Ability to facilitate resolution of technical challenges.

• Ability to apply knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.

• Ability to read and analyze opto-mechanical and electronic schematics.

• Protocol, and Computer Networking preferred.

• Excellent written and verbal communications skills.

Other information

Role within Office

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20lbs.

• May require travel (specify domestic and/or international) dependent on business needs - up to 10% travel possible

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Work according to a strict set of procedures within the provided timelines.

Role within the Customer Site

• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses, hard hat and latex/nitrile gloves for entire duration of shift.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

• The employee may occasionally lift and/or move up to 35 pounds without lifting aid.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Can work under deadlines.

• The environment generally is moderate in temperature with moderate to high noise level.

• Must be willing to work a compressed work week schedule - twelve-hour long shift and rotating from three to four days a week including 1 weekend day and holidays.

• Must be able to work after shift hours with minimal notice.

• After hours pager support will be required.

• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

EOE AA M/F/Veteran/Disability

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ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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