Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking aDirector, Services Offerings to join our team.This is a hybrid opportunity based out of our Waltham, MA office.
Job Summary
The Director of Services Offerings is responsible for working with the Service Leaders to design and create Imprivata's services, across Customer Support, Customer Success, Professional Services and Managed Services. The Services Offerings will be developed in alignment with Imprivata software products and services.
This position is responsible for designing high quality offerings that deliver differentiated customer value, determining the go to market strategy (pricing, packaging, messaging), as well as coordinating the cross-functional execution across product lines and with the service delivery teams. Overall success will be measured by customer retention, usage, and satisfaction, as well as Services revenue and margin.
Qualifications