Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Customer Success Manager II to join our team. This is a hybrid opportunity based out of our Waltham, MA; Austin, TX; or St. Petersburg, FL office.
Job Summary
Customer Success Manager II for the privileged access management specialty - Is responsible for proactive engagement with our largest and most integral customers in the PAM product family. The CSM II will guide the customer to optimal value realization for the solutions they have purchased from Imprivata while at the same time partnering with the customer on their business needs. The CSM II is responsible for maintaining a portfolio of mid to top PAM customers focusing on key metric outcomes such as retention, adoption, satisfaction, and to identify opportunities for cross-sell and addons. Ultimately, you are responsible for ensuring a successful and healthy customer journey and building partnerships that provide life-long customers. It will be required that you work cross-functionally within the organization in reaction to resolving customer satisfaction related issues as well as strategically deliver a signature experience for our customers, ensuring full renewals and product expansion across privileged access management solution suite. The CSM II is also responsible for maintaining a strong working relationship with internal customer success and renewals leadership, and to provide the voice of the customer for their portfolio.
Duties and Responsibilities
Required Qualifications
Desired Qualifications
This position offers a total compensation range of $69,800.00 to $108,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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