Retail Customer Care Representative

San Antonio, Texas

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work: San Antonio, Texas

A Day in the Life of the Retail Customer Care Representative:

The Retail Customer Care Representative provides positive, courteous and prompt customer service in handling customer requests and inquiries to include: order entry, service requests, billing inquiries, and troubleshooting as well as accurately following retail cash procedures. Customer interaction for this position is primarily face-to-face.

Duties and Responsibilities

• Responsible for accurately computing and quoting adjustments, balances, and rates as well as discussing other inquiries and complaints about customers.
• Processes lock and dropbox payments including customer payments made through off-site payment locations.
• Removes CPE from CPE dropbox and return to inventory.
• Must be familiar with all of Grande's products and pricing information in order to recommend and sell services and equipment to customers.
• Processes and confirms addresses for billing and payment purposes.
• Works to meet service goals and deadlines designed to meet customer commitments promptly, accurately and pleasantly.
• Other duties as assigned.

What You Bring to the Table:

• High school diploma or GED
• Must have three years related experience, at least one year of cash handling
• Ability to use basic PC skills and standard office equipment
• Ability to communicate verbally and comprehend through listening skills to resolve customer problems or complaints
• Must be able to write legibly and perform the following mathematical calculations: addition, subtraction, multiplication and division

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time positions

Our Mission Statement

• Take Care of Our Customers
• Take Care of Each Other
• Do What We Say We are Going To Do
• Have Fun

EEO Statement

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only):

Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Job Security - Inspired to perform well by the knowledge that your job is safe

High School (required)

1 years: Cash Handling (preferred)
3 years: Customer Service (preferred)