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QA Complaint Analysis
Houston, TX
Job Description
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an QA Complaint Analyst, supporting our R & D Product Complaint Tea Team, you will be trusted to analyze customer related complaints, evaluate product (component) returns, complete root cause analysis on returns, complete engineering investigations and write a technical report at Houston, Texas US.
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. Equal Employment Opportunity Posters: If you’d like to view a copy of the Alcon’s affirmative action plan or policy statement, please email alcon.er@alcon.com.
EEO Statement: Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an QA Complaint Analyst, supporting our R & D Product Complaint Tea Team, you will be trusted to analyze customer related complaints, evaluate product (component) returns, complete root cause analysis on returns, complete engineering investigations and write a technical report at Houston, Texas US.
In this role, a typical day will include:
- Processes, investigates, and monitors trending and reporting of product defect complaints, serving as primary contact.
- Addresses and expedites product complaints under the company's complaint policy and procedures, and ensures compliance with regulatory agencies.
- Monitors complaint activity and provides suggestions to appropriate company authorities to modify existing manufacturing or packaging process based upon pattern and related analyses.
- Maintains unified product defect investigation operating procedures.
- Provides technical expertise to optimize complaint processing systems.
- Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure.
- Performs analyses, inspection, and tests of raw materials, packaging materials, quantitative assays on samples, and/or finished products from manufacturing, to ensure quality standards and compliance to customer and regulatory requirements, and tolerance specifications for the chemical or physical property
- Performs a variety of qualitative tests or qualitative assays on samples, and to aid in maintenance and certification of test instruments and apparatus to ensure compliance.
- Conducts non-conformance tests of manufactured, packaged or tested product. Handles potentially biohazardous complaint samples
- Performs required inspections, checks, analysis and documentation of studies. Prepares and monitors quality statistics and reports.
- Reviews production records for conformance to procedures
- Conducts non-conformance tests of manufactured, packaged or tested product
- Lead and/or support other duties as assigned. Key Performance Indicators: Timely identification and appropriate response to events and non-conforming product, proper prioritization of workload to address risk and meet compliance and quality requirements.
- Recommendation of actions for continuous process improvements, increased product quality, and compliance risk reduction.
- Completion of all assigned tasks such as investigations, initiation of records, etc. in a timely manner.
WHAT YOU'LL BRING TO ALCON:
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
- The ability to fluently read, write, understand and communicate in English
- Work hours: Exempt – Monday through Friday from 8:00am – 5:00pm
- Travel Requirements: 0 to 10%
- Relocation assistance: No
- Sponsorship available: No
HOW YOU CAN THRIVE AT ALCON:
- Collaborate with teammates to share standard processes and learnings as work evolve
- See your career like never before with focused growth and development opportunities
- Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
- Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates; PTO for hourly associates, and much more!
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. Equal Employment Opportunity Posters: If you’d like to view a copy of the Alcon’s affirmative action plan or policy statement, please email alcon.er@alcon.com.
EEO Statement: Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
Job Summary
Company
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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