Chapter Lead, Software Development - Knowledge and Design
Boston, MA 
Posted 1 day ago
Job Description
To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.

To execute this transformation, we need people who take the lead in defining standards and guardrails of working and developing expertise within the chapter. Chapter Leads will optimize the deployment of Chapter members across Squads and line-manage Chapter members to guide and develop their skills and expertise

As a Chapter lead, you will blend deep domain expertise with a passion for coaching and developing people. You will lead a team of Chapter members, who will be embedded in multiple Squads but report to you as their line manager. You will help them grow and develop in their area of expertise and ensure alignment on the "how" of the work they perform in Squads. You will serve as a "player-coach," spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance. You will also be committed to maintaining and developing your own expertise and knowledge to ensure that you and your Chapter members bring the latest thinking to your roles.

Among your responsibilities, you will:
  • Continuously develop Chapter expertise
    • Maintaining best-in-class Chapter expertise and resources in order to deliver the right knowledge and skills to Squads
    • Staying abreast of relevant developments and innovations in domain area, both internally and externally
    • Maintaining your own technical knowledge through learning and continuous improvement
  • Develop Chapter members and the Chapter as a whole
    • Overseeing, providing feedback, and developing Chapter members to help improve domain knowledge and better serve the Squads in which they work
    • Discussing Chapter development progress and opportunities with the Tech Area Lead
  • Share knowledge and expertise within and outside of the Chapter
    • Ensuring the "how" of the work performed by Chapter members is aligned with established technical roadmaps and guardrails to drive strategy
    • Sharing relevant insights and developments within area of expertise with Chapter members and related Chapters
    • Actively sharing knowledge and expertise across the organization with other Chapters
  • Identify resource needs throughout the organization
    • Engaging Product Owners, Tribe Leads, and Tech Area Leads to allocate Chapter members and ensure Squads have proper technical resourcing and functional expertise
    • Identifying expertise and resource gaps and training or hiring the talent needed to
    • address them
  • Work in a Squad to realize its mission
    • Advancing the work of the Squad based on items in the backlog and priorities set by the Product Owner
    • Sharing expertise with Squad members and working cross-functionally to advance the work of the Squad
  • Enable the organization's new way of working
    • Modelling behaviors to support the organization's transformation to a new way of working
    • Actively creating and maintaining a positive culture within the Chapter based on Agile leadership behaviors

  • Being a great hands on engineer and mentoring other team members
  • Inspiring and motivating your team
  • Comfortable with both planning and execution
  • Influencing and being a technical thought partner with Product Owners
  • Committing to cross-functional collaboration to achieve the best results for the organization
  • Enjoying coaching and developing people to improve their performance, knowledge and expertise
  • Are passionate, intellectually curious, and enjoy learning new skills and capabilities
  • Bring a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs

  • Total 8+ years' relevant software development experience, including experience leading development teams and solving complex problems for business functions
  • Significant expertise in product software development, with a desire to remain 'hands on'
  • Lead-level Full-stack coding experience Backend/API (J2EE), Front end/UI (React or similar)
  • UI/front-end tools and frameworks, APIs, relational databases and other persistence technologies, integration tools and strategies, etc..
  • Strong understanding of Cloud offerings (AWS) and capabilities
  • Strong software design & development principles, with a focus on system stability, reusability and performance optimized for a global audience
  • Experience leveraging DevOps tools and principles
  • Experience in Agile Methodologies, establishing a culture of continuous improvement, understanding, and applying a "servant leader" mindset
  • Strong communications, influencing and stakeholder management skills
  • Entrepreneurial spirit and comfort working within rapidly changing environment

  • You're Software Chapter, by setting their direction, establishing objectives and key results, working on the staffing and development of your chapter, and ensuring that you maximize outputs and working products
  • Tribe Leaders, Product Owners and other Tribe Chapter Leads with whom you shall work to manager chapter resources and ensure a positive collaboration
  • Agile Coaches and Scrum Masters, that will ensure that you adopt agile principles, mindset and ways of working into your daily routine and who will coach you during the transformation
  • Squad members of a specific squad, led by a Product Owner

Effective November 1, 2021, all new US hires must be fully vaccinated* or subject to a religious or medical exemption.
*two weeks after receiving the final dose of a WHO-approved COVID19 vaccine

The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Master's Degree
Required Experience
8+ years
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